Frequently Asked Questions
How long will the balloons last?
11” latex balloons generally last between 12-20 hours filled with helium, and about 1-2 days when treated with Hi-Float. Foil balloons last approx. 5-7 days. Air-filled balloons generally last for a couple of weeks, but will not float. Larger sizes of latex balloons can last multiple days and up to weeks!
Are balloons biodegradable or can they be recycled?
Yes! Our latex balloons are made of natural and organic materials and are 100% biodegradable at the same rate as an oak leaf. This harvesting technique does not hurt the tree. In fact, latex-producing trees can produce latex for up to 40 years. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled. Now you can celebrate knowing your décor is not only chic but environmentally conscious.
What areas do you service?
As a Southern California-based company, our preferred service areas include but are NOT limited to Orange County and Los Angeles. Please call to check availability for other surrounding areas.
How far in advance should I book?
Event set up dates and times are first booked first serve. To avoid disappointment of not having your event date or items available , we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.
How do I request a quote?
Can you come to the event venue and tell me what I need?
Yes, we can provide an onsite consultation. You can also take pictures, video and measurements and send us the details for a phone consultation.
How do I pay for my decor?
Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. A deposit and a signed service agreement is required to secure your reservation. The balance is payable no later than one week before your event.
For schools, non-profits, and corporations, we understand a check may need to be processed for payment. Checks can be mailed to our Irvine office, they have to be received 48 hours prior to delivery.
Do you have a delivery, setup, and/or strike charge?
For Orange County and Los Angeles, our delivery fee is 18% of your total before tax. While most decor items includes a standard setup fee, a separate fee may be charged depending on the complexity of the installation and where special rigging, framework, or equipment is required. A strike charge is when we return and remove the decor (pop, pop, pop) and retrieve our equipment. This is not required for all decor items, but may be added to any order.
What is your cancellation policy?
Cancellations up to 48 hours prior to event, will result in a credit of the non deposit amount paid. Anything paid beyond the non refundable deposit will be refunded in full by check. Postponements up to 48 hours prior to event, will result in the total amount paid being applied as a credit for the postponed date. Cancellations or postponements within 48 hours of event will result in forfeiture of any funds paid to Balloonzilla, LLC.
Do you donate balloons or offer discounts for non-profit organizations?
Balloonzilla is active in our community and would be happy to hear all about your cause. Just tell us about your organization/business and your upcoming event.
While we are not able to grant every donation request (we wish we could!), we do offer a 10% discount to all qualified non-profits, as a “Thank You” for doing all you do to make the world a better place! These request must be made no later than 60 days prior to your event.
For product placement for celebrity events or corporate brands please submit an email to firstname.lastname@example.org. Submitting this donation request form does not guarantee Balloonzilla’s participation in your event. Please allow at least 3-5 business days for us to review your request and respond with further information.
Do you have a retail store I can visit?
Yes, our store is located at 18103 Sky Park Circle, Suite B, Irvine, CA 92614.