Interested in a fast-paced, high-energy, creative position in Orange County?

We are looking for an in-house client experience agent who will help take our Design Team to the next level. Join our thriving group of designers who work with our clients actively to make sure our event decor surpasses their expectations. As liaisons between our clients and Balloonzilla, our designers are our primary brand representatives. From responding to inquiries to assisting clients in designing their event decor to preparing and scheduling their orders, our designers create a personalized client experience that brings them back to us for every subsequent celebration!

Our ideal candidate is a team-player who is strong–or willing to grow–in the following skills: Patience, Attentiveness, Calming Presence, Goal-Oriented Focus, Time Management, Ability to Read Clients, Ability to Handle Surprises, Tenacity, Persuasion Skills, Closing Ability, and Willingness to Learn. Balloon experience not required, but a bonus. Long-term position with full training provided.

Responsibilities

  • Answer phones, emails, and greet walk-ins
  • Send brochures, samples, and ideas to all clients
  • Assist clients with envisioning and designing balloon decor for their events
  • Place orders, process payments, issue refunds/credits, and schedule deliveries
  • Stay current with our process and inventory to effectively answer client queries
  • Open/close store, keeping the storefront organized and tidy
  • Keep track of all orders, following up with any open ones
  • Work in our Irvine office Tuesday through Saturday

Requirements

  • Excellent verbal and written communication
  • Proficient computer skills, including working knowledge of Word, Gmail, Google Calendar, and more
  • Strong time-management, prioritization, and multitasking skills
  • Friendly personality and demeanor
  • Creativity and problem-solving skills
  • 1+ year of CSR experience
  • High-School Diploma or equivalent

Compensation

Starts at $13/hr

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Balloonzilla are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

EEO/AA Employer/Vet/Disabled

About Balloonzilla

Balloonzilla provides sophisticated balloon design with a personal touch, celebrating all of life’s moments–big or small–with you! We offer balloon decor for events, bouquet delivery and helium tank rental.